Appointments
Christine Cnr Medical Centre is an appointment-based clinic. To book an appointment, visit our home page or call our reception team on 07 5609 6643.
- Standard Consultation – 15 minutes
- Long Consultation – 20 minutes
- Prolonged Consultation – >20 minutes
Please inform our reception staff when booking an appointment if you may require a long consultation. Additionally, if you have any forms to be completed, please also advise our reception staff as this may alter the type, time, and cost of your consultation.
To monitor your health and fulfil our ethical and legal responsibilities, we require that you attend our practice and see your doctor to receive all results, prescriptions, and referrals. Our reception team is unable to provide you with your results over the phone.
We do not offer Telehealth Consultations.
Each appointment booking is for one person. If you have additional family members who require a medical consultation, please make a separate booking.
Christine Cnr Medical Centre aims to adhere strictly to appointment schedules for the convenience of our patients and doctors, however, the unpredictable nature of a Medical Practice means that the doctors sometimes run behind schedule. In most cases, this is due to a patient requiring urgent medical attention. We sincerely regret and apologise for any inconvenience caused when we fall behind our appointment schedule.
Cancellation
Late cancellation or a failure to attend your consultation may incur a cancellation fee of up to $50. For more information, please visit our practice policy page.
Mixed Billing
We are a mixed billing practice which means that all patients over 16 years of age will be charge an out-of-pocket fee for all consultations. For more information, please visit our billing page.
Bulk Billing Exceptions
All patients 16 years and under with a valid Medicare card are bulk billed. All DVA Gold Card holders are bulk billed. Various Medicare-covered care plans are bulk billed for eligible patients. For more information, please visit our billing page.
Private Paying and Private Health Insurance
We accept private payments and private health insurance. Payment is expected at the time of your consultation and can be made by cash, EFTPOS, MasterCard/Visa, or HICAPS. To ensure your visit runs smoothly, please check that your health insurance provider covers GP visits. For more information, please visit our billing page or call our reception team.
Communication Policy
It is our practice policy that doctors do not take phone calls from patients. If you need to speak to your doctor, please make an appointment.
No requests for results, prescriptions, referrals, or medical certificates will be taken over the phone.
For more information, please visit our practice policy page.
Recall and Reminder System
Christine Cnr Medical Centre is committed to the timely delivery of patient results. We endeavour to contact all patients where necessary for follow-up appointments. If your result does not require a follow-up appointment with your doctor, you will not be contacted. If you still wish to see your doctor regarding your results, we encourage you to book an appointment.
We may also send you occasional reminders regarding health services relevant to your care, including result, vaccine, or preventative health reminders. If you wish to opt-out of this, please speak to our reception team.
Management of Personal Health Information
Your medical records are private, confidential, and only available to authorised members of staff. All information at Christine Cnr Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health
Disability Information
Christine Cnr Medical Centre is an accessible space designed for persons with all disabilities. The front of our centre is equipped with an accessibility ramp for wheelchair access. We also have a wheelchair available if required. Should you need assistance upon your arrival or during your consultation, please notify our reception team when booking your appointment.
Car Parking
For your convenience, car parking is available directly in front of Christine Cnr Medical Centre.
My Medicare
My Medicare is a new voluntary patient registration model that aims to strengthen the relationship between patients and their general practice, general practitioner (GP), and primary care teams.
For more information, visit https://www.health.gov.au/our-work/mymedicare
My Health Record
My Health Record is a secure, online summary of your health information. Assisted registration to My Health Record is available at this practice and can be requested at reception during your next visit.
This practice can upload a health summary from your records to your My Health Record.
For more information, visit www.myhealthrecord.gov.au
Suggestions or Complaints
If you have any concerns, complaints, or suggestions about any aspect of our service, we would appreciate your feedback via the contacts below:
Phone: (07) 5609 6643
Email: manager@christinecnrmedical.com.au
Matters which are unable to be resolved within the practice may be referred to the:
Office of the Health Ombudsman
133 646
PO BOX 13281
George Street
Brisbane 4003
